How a customer interacts with an online service is becoming increasingly important and for those businesses who are dependant on this online customers base for service delivery and revenue generation, measuring and reporting on the customer experience is critical.

These scenarios will provide some insights into how measuring and reporting on the customer experience can add real business benefits.

Scenario 1. Did increasing bandwidth improve service response times?

Scenario 2. How to guarantee that a redeveloped site improves the customer experience?

Scenario 3. Using dMeasure to compare site performance against a competitor.

Scenario 4. The clever use of dMeasure to help manage services outsourced to a third party provider.

Scenario 5. Appling dMeasure's alerting and reporting feature for real-time service management.