dMeasure’s ability to provide SMS and email alerting on issues relating to a web site service is used by a number of premium Australian businesses as a trigger for issue investigation.

A leading Australian financial institution makes use of this real time access to data to monitor their Internet Banking service, ensuring they are immediately informed of any possible technical issues that may be experienced by a customer.

Not only does it allow them to quickly and easily manage any issues, they are also able to inform their customer call centre who, in turn, is able to better manage any calls received from customers. It enables them to provide premium customer service at all times.

The data collected is also then used by their web site management team to conduct research into how the site performs when under considerable stress from multiple consecutive logins. By tracking availability and response times they have been able to ensure that the infrastructure behind this essential service is meeting the access needs of their many customers.