An online publishing company was concerned that the response times for document searches was too great based on the increasing number of customer complaints to their call centre.

To help alleviate this problem they investigated a number of possible options with the most cost effective identified as an increase in bandwidth to the server.

When the upgrade was complete, to ensure that their selected option did improve response times they consulted their dMeasure results to review their medium response times both pre and post the increase.

The results showed a significant improvement in response times, confirming that the chosen solution had resulted in a significant improvement to the overall customer experience. They had made the right business decision.